The community agenda is increasingly addressed by businesses and city administrations. However, an approach to working with communities is developed from scratch each time. Is there a universal algorithm of creating and developing communities and interacting with the,? How developed is the system of working with communities in Russia? ? What are the key principles of working with communities? ? How to create a viable community? ? How important is digital infrastructure? ? What is the role of public city space in community-building? ? What are the differences and similarities in communication policies of business and state entities and communities? ? How to create a quality experience of cooperation between authorities and businesses and citizens and communities?